Our Return Policy is hassle-free. Shop with confidence knowing that if you are not completely satisfied with your purchase, you can easily return it for a refund or exchange. Discover the peace of mind that comes with our customer-friendly return policy. Shop at Slimsupp and enjoy stress-free shopping.
- Please note that original shipping charges will not be refunded and the customer is responsible for return shipping fees.
- To initiate a return, customers must notify us within 14 days of the delivery date. This can be done by following the step-by-step instructions (See the ‘Initiate Return’ section below).
- A full refund will be paid for the returns initiated within 14 days after the delivery date.
- For returns requested between the 15th and 60th day from the delivery date, store credit will be issued.
- Returned items must be in their original condition, including being unused, unworn, unwashed, unaltered, etc. The items should also have their original packaging intact and any attached tags.
- Customers have 30 days to send back the items to Slimsupp (please contact us if more time is needed).
- We do not accept the return of final sale items ( Items on sale, art prints, Rugs, live plants and open wallpapers)
- Please ensure that any damages to your package or order are reported within 48 hours of the delivery date.
- If you notice significant damage to your package or encounter any issues with the delivery, we kindly request that you take a photo of the package before opening it and send it to admin@slimsupp.com.
- Along with the pictures, please include your order number and provide images of both the damaged product and the packaging in which your order arrived.
- This information will assist us in improving our shipping methods.
- To initiate a return, kindly send an email to admin@slimsupp.com with the following details: your order number, the item(s) being returned, and the reason(s) for return. Our team will respond to your request within 48 hours.
- If your return request is accepted, we will provide you with a return address and detailed instructions on how to proceed.
- Please ensure that you securely package the returnable items and obtain a tracking number for the delivery. Slimsupp cannot be held responsible for any lost or damaged items during transit.
- Once we receive your returned package, we will issue a refund based on the specified return window. Please allow 5-7 business days for the refund to be processed and posted back to your account.
- 14 Days – Initiate return within 14 days after delivery for full refund.
- 15th to 60th Day – No cash refund, store credit will be issued.
- 30 Days – You have 30 days after the date you initiated the return to ship the item back to Slimsupp.
- 5-7 business days – Allow for the refund to be processed and posted back to your account.
Slimsupp.com is a participant in the Amazon Services LLC Associates Program. An affiliate advertising program designed to provide a means for sites to earn commission fees by advertising and linking to the following web sites. For all items purchased on Amazon through our affiliate link, Amazon returns policy will apply.